How do I return an item?
Once we have started a transfer, we are not able to process any returns on firearms or suppressors. If you have issues with the product, we will work with the manufacturer and you to resolve the issue.
Due to 41F/41P timelines, refunds for purchases made and returned before the transfer has been started will incur a 20% restocking fee.
If you would like your dealer to start a form 4 and they need a copy of the form 3 then please request one and we will send it to you to give to your dealer. If your dealer will not fill out a form 4 based on a form 3 transfer then you can not make the 41F/41P deadline. We can not submit your form 4 if you are out-of-state. You must have a local class 3 dealer submit your form 4.
We will accept returns on other items within 30 days of the purchase date so long as they are in the original packaging and in new condition. There will be a 20% restocking fee plus all shipping costs.
Known Back Ordered and Special Order Items
These orders cannot be cancelled/refunded. In certain circumstances, we will work with the customer and apply store credit. This industry is a slow moving process for getting products from the manufacturer due to federal regulations. Some products take 6-12 months. There is little that we can do to speed up the process.
The following are NOT valid reasons for a refund/return:
-My wife found out.
-I changed my mind because I am tired of waiting.
-I accidentally clicked "buy" after filling out all required fields and checked boxes.
-You shipped me a gun and I could not pass a background check.
-I purchased suppressor "A" three weeks ago and suppressor "B" just came out and it is quieter, lighter, cheaper and can mount to anything and is rated for a .338 Lapua belt-fed and comes in a color that compliments my .
-I ordered while intoxicated.
-My wife found out. Again.
-The money I spent was really my mortgage payment.
-Enter sob story here...
-My cousin just started selling/making suppressors.
-My wife found out.
While we do value our customers and understand life has it's moments, we are running a business and would like to continue to do so. The above reasons are just a few of the many that we, personally, have heard.